Privacy Policy

Nuova Property ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using this website or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this policy.

We may collect personal information including:

• Your name, email address, and phone number
• Details of your enquiry, including the type of service you are interested in and any message you provide
• Information about a property you are enquiring about, buying, selling, or appraising
• Technical information such as your IP address, browser type, and device information, collected automatically when you visit our website

We collect personal information directly from you when you:

• Complete a contact or enquiry form on our website
• Email, call, or message us
• Request a property appraisal or speak with us in person

We may also collect information automatically through cookies and similar technologies, and through third-party tools such as website analytics services, advertising platforms, email marketing software, or customer relationship management (CRM) systems, where applicable.

We use personal information to:

• Respond to your enquiries and provide the services you have requested
• Provide property appraisals, market advice, and marketing services
• Communicate with you about properties, services, or updates relevant to you
• Improve our website and the services we offer
• Comply with our legal and regulatory obligations as a licensed real estate agent in Western Australia

We will not use your personal information for any purpose that is unrelated to our services without your consent, unless required or authorised by law.

We may disclose your personal information to:

• Our staff and contractors, where reasonably necessary to provide our services
• Third-party service providers who assist us with marketing, website hosting, analytics, or communications, solely for the purposes of providing those services
• Relevant government or regulatory bodies, where required by law

We do not sell your personal information to third parties.

Our website may use cookies and similar technologies, including tools such as website analytics and advertising platforms, to help us understand how visitors use our site and to improve our services. You can adjust your browser settings to refuse cookies, though this may affect the functionality of the website.

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate and respond. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: hello@nuova.com.au
• Phone: 1300 293 886
• Postal: PO Box 997, West Perth WA 6872